Frequently Asked Questions
Q: How do I reserve a trip?
A: Simply contact CenterFocus Reservations via telephone (928) 567-8580, and our staff will help you. We will collect your payment information as well as gather the necessary information during a five minute telephone consultation. This phone call allows us to be sure to match you up with a safe and ideal journey for your group. It also allows us to gather the necessary personal information to cater to your group in the most professional way possible. You can also email our reservations department with your requested trip and dates at email@example.com. If you decide to email us, we will tentatively reserve your trip itinerary for one week. You will need to call in with your credit card information and for the short phone consultation to finalize the reservation. Do not email credit card information! For those unable to place a phone call, we can complete the reservation process entirely electronically, although we prefer to speak to our clients prior to our trips. If it must be done electronically, as you are not able to call us with your personal and payment information, a $100 processing fee will apply.
Q: When are multi-day backpacking trips into the Grand Canyon and Havasupai available?
A: Most Grand Canyon multi-day backpacking trips are guided year-round with the exception of our Rim-to-Rim trips which take place from May to November. Havasupai is guided from March to November. Instead of only offering tours on specific dates, forcing you to join a pre-existing group, CenterFocus will work with you to schedule a trip for when it is convenient for you. As a result, we accept reservations for any dates, year-round. Upon submitting an information or reservation request via telephone or email for your desired dates, CenterFocus will provide you with the dates that we already have groups scheduled for. You are welcome to join one of these pre-existing trips, or request your own trip dates. If you request your own trip dates, CenterFocus will immediately begin to work on permitting for these days. You will be notified shortly regarding whether or not permitting was possible. If permitting is possible, we will reserve and guide you on your requested dates.
Q: If we are interested in a multi-day event, but cannot make it on the dates listed, can I still book a tour?
A: All of our tours, in most cases, can be booked for anytime that works for you, as long as the given tour is in season. Extra fees may apply, contact us for details.
Q: I just want to go on a day-trip but cannot find calendar dates.
A: If a calendar is not present on the page of a given activity, it is an event that can be booked for any day that works for you, so long as we have availability.
Q: I have food allergies/preferences, is this a problem?
A: No, this is no problem. We will work with you to adapt our meals to meet your needs. Extra fees may apply for food related preferences.
Q: How far in advance should I book?
A: For Grand Canyon, Havasupai and Multi-Day tours we suggest five to six months, although we will always do our best to get you out, even if last minute. Typically for single day events two to three weeks of notice is recommended.
Q: Are your guides medically trained?
A: Yes, all of our guides have at a minimum, a certification as a medically trained Wilderness First Responder. We are fully insured and permitted in all of our tour locations.
Q: Is your camping and backpacking gear quality equipment?
A: Yes, anything we use is high quality and selected for exactly what we are doing. Our gear has been chosen by our guides because they have used the same equipment, beat it up, and if it withstood our tests, it made the list. Our gear includes products from Sierra Designs, Cascade Designs, Outdoor Research, Osprey, Petzl, and Mountainsmith. If you would like to see it click here
Q: Can I build my own custom itinerary?
A: Absolutely. We can help you create a custom tour to meet your needs, simply contact us and a representative will be more than happy to help with this.